✧ 30-Day Return Guarantee ✧
At Dioscury, to ensure your satisfaction, we offer a 30-day return guarantee. If you are not completely satisfied with your purchase, you can submit a return request within 30 days of receiving the item. Please ensure that the returned item meets our return policy and is in brand new condition upon return.
How to Apply for a Return
1. Submit a Return Request:
• Please contact us via email at [email protected], providing your order number and details of the item you wish to return.
• Once we receive and approve your request, we will send you a confirmation email containing a Return Authorization (RMA) form.
2. Prepare for Return:
• Print the Return Authorization form and include it in your return package.
• Ensure the item is in its original condition and return all accessories with it.
3. Return Shipping:
• Return shipping costs are your responsibility unless the item itself is damaged, defective, or has an error.
• Please ensure you use a trackable shipping service and provide the tracking number.
4. Return Address:
FLAT/RM 27B, BLK C 9/F, GRADION PLAZA, 932 CHEUNG SHA WAN ROAD
KL,HONGKONG
Return Conditions
To ensure your return request is approved, the product must meet the following conditions:
• The product is unused, unwashed, and in its original packaging, with all tags and markings retained.
• The product must be brand new and free of any damage, scratches, or signs of use.
• The original delivery note or proof of purchase must be included to help us verify your order information.
• Gifts must be returned with the product; otherwise, it will affect the return processing.
• Promotional items and items marked “Final Sale” are not eligible for return.
Exchange Policy
Currently, we do not offer direct exchanges. If you wish to exchange an item, you can return the original item and receive a refund, then place a new order for the new item.
Damaged or Defective Products
We value product quality and ensure that every item undergoes rigorous inspection before shipment. If you receive a damaged, defective, or incorrect item, please contact us within 3 days of receipt. We will review the situation and provide you with a full refund or discount.
• Damaged/Incorrect Item Returns: We will cover the return shipping costs.
• Defective Item Returns: We will provide a refund or replacement item depending on the specific circumstances.
Please do not return problematic items without contacting us first to ensure we provide you with the correct solution.
Refund Processing
Once the return is processed, you will receive a confirmation email, and the refund will be processed using the original payment method.
Refund Processing Time: Usually completed within 3 to 10 business days after receiving the returned item. The exact time may be longer due to bank processing times or peak promotional periods.
Refund Delays or Non-Arrival
If you have not received your refund within the refund period, please check your bank account first. If the refund is still not received, please contact your credit card company or bank, as processing refunds can take time. If you have completed all the steps but still have not received your refund, please contact us at [email protected] for assistance.
Special Notes
• Return Shipping Costs: Unless the return is due to damage, defect, or error of the goods, you are responsible for the return shipping costs.
• Unacceptable Cash on Delivery (COD) Packages: We refuse any Cash on Delivery (COD) packages. All returns require prepayment of shipping costs.
• Multiple Order Returns: If you need to return multiple orders, please submit a return request for each order separately. Our warehouse cannot process multiple order returns simultaneously.
