At Dioscury, we accept the following payment methods:
• Visa
• MasterCard
At checkout, you can choose the appropriate credit card type to pay according to your needs.
Payment Process
1. Select Items and Proceed to Checkout
After confirming the items and quantities in your shopping cart, click “Checkout” to proceed to the checkout page.
2. Fill in Shipping Information
Enter your shipping address and contact information. Please ensure the information is accurate so we can process and ship your order promptly.
3. Select Payment Method
Select your preferred credit card payment method.
4. Enter Payment Information
Enter your credit card number, expiry date, and CVV security code. Please ensure your billing address matches the registered address on your credit card to ensure successful payment.
5. Confirm Order and Submit
After confirming all order information is correct, click the “Submit Order” button. The system will process your payment request.
6. Complete Payment
Your payment information will be securely processed using SSL encryption technology. After successful payment authorization, you will receive an order confirmation email containing your order number and details.
7. Order Confirmation
Once payment is successful, you will receive a confirmation email, which serves as proof of order success. If you do not receive a confirmation email, it means the order was not successfully submitted. Please confirm and resubmit.
Payment Security
To protect your personal information and transaction security, all transactions are encrypted using SSL (Secure Sockets Layer) technology. SSL encryption ensures that all data transmission between you and our website is secure and that your information will not be stolen by third parties. Furthermore, all transactions undergo rigorous review to prevent fraud.
Our website operates on the HTTPS protocol, ensuring the security of every page and a worry-free shopping experience.
Payment Errors and Rejection Reasons
If your payment encounters an error or is rejected, please follow these steps to troubleshoot:
1. Verify Credit Card Information
Please check that the credit card number, expiration date, and CVV security code you entered are correct and match your credit card account information.
2. Confirm Billing Address
Please ensure that the billing address you provide matches the address registered with your bank. If they do not match, payment may be refused.
3. Check Credit Card Validity
Ensure your credit card is valid, has sufficient balance, and is not expired.
4. Contact Your Bank
If the problem persists, we recommend contacting your issuing bank to inquire about the specific reason. Some banks may refuse certain transactions for security reasons.
If the above steps do not resolve the issue, please contact our customer service team at [email protected]. We will assist you in resolving your payment problem.
Website Currency Display
If you find that prices are not displayed in your desired currency while browsing the website, you can easily change the currency display using the currency selector at the top or bottom of the page. This will help you see the price calculated in your desired currency, ensuring you receive accurate information when shopping.
Duplicate Payment Handling
If duplicate payments occur, rest assured that our system only allows one payment per order. If you find that your order has been charged twice, please contact us immediately with your order number, and we will investigate and resolve the issue for you as soon as possible.
Coupon Usage
If you are unable to successfully use a coupon at checkout, please check the following:
• Single Coupon Use: Only one coupon code can be used per order. The system will not be able to process multiple attempts.
• Coupon Expiry Date: Please check that the coupon you are using is still valid.
• Product Restrictions: Some products may not be eligible for certain coupons. Please ensure that the items in your shopping cart are eligible for the discount.
